Customer Service

Certificate in Customer Service (Online Certificate)

It is essential for all organizations to offer excellent customer service. Good customer service is now one of the central factors in organizational success. This certificate will allow you to improve your customer service skills, enhance your skill set, improve productivity and increase your organization’s success. You will also take away some extraordinary customer service techniques you won’t find anywhere else. Register now for the Customer Service Certificate.

UGotClass Partnership

Experience state-of-the-art online learning with UGotClass. These online courses include an audio presentation from your instructor, with slides, each and every week of the course. Unlike other text-only courses, you get to hear your instructor and learn visually too. UGotClass instructors are experts and authorities in their fields. Many are authors, speakers and consultants from all over the United States and Canada. If you choose to successfully complete this online certificate program, you will get a PDF certificate verifying your successful completion of the coursework. You will pass the unit quizzes and participate in discussions to earn and document your learning and knowledge.

“Great information. This program really helped me to hone in to what I want to concentrate on to provide exceptional customer service. Made me realize that I only need to concentrate on a couple of items and not try to implement EVERYTHING that is suggested to me.”
-­Tara Kaae, Mangilao, Guam

REQUIRED COURSES

  • Extraordinary Customer Service
  • Keys to Customer Service


Course Descriptions

Extraordinary Customer Service

COURSE DESCRIPTION

Transform your customer service into something extraordinary. As a result, more repeat business will improve your bottom line. Excellent customer service separates you from your competition. Extraordinary customer service comes from focusing on the few essential elements that yield big results. Discover how easy it is to tweak your customer service from the ordinary to the extraordinary. You’ll take away a customer service plan that will help you focus on the key elements that will get you started on your pathway to success.

Keys to Customer Service

COURSE DESCRIPTION

Learning to build your customer service skills will have a powerful impact on your career success as well as success in other areas of your life. Through this course you will discover the direct relationship between service skills and career achievement. You will become skilled at being an exceptional service provider. You can help your organization and your career by translating your good service intentions into a workable plan and gain knowledge of ways to consistently deliver great service. The payoff is enormous.